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Home > Business Applications > Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Sage CRM is an entirely web deployed CRM application offering best practice marketing, sales and customer care capabilities. It is fully integrated with Sage Accpac ERP, providing customers with a 360° view of their business. At the heart of the software is a rules-based workflow engine that enables automation of business processes throughout an organisation. It is highly configurable and customisable, scalable, easy to use and fast to deploy.

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Some Benefits Include:

SALES FORCE AUTOMATION
From first contact to order fulfillment and delivery, Sage Accpac CRM Sales Force Automation maintains a single source of information across the enterprise. Fully customisable with workflow, opportunity management, sales cycle analysis, forecasting, and easy to use reporting features. Sage Accpac CRM makes it easy to understand and respond to prospects and customers.

MARKETING AUTOMATION
Sage Accpac CRM marketing automation helps you maximize revenue opportunities and return on investment (ROI) by enabling you to respond quickly to your customers through cost effective, highly personalised and targeted marketing programs.

CUSTOMER CARE AUTOMATION
Customer care provides complete workflow, incident tracking, case management and service status to help you create a reliable knowledge base for consistent, efficient customer service. At the touch of a button you can access complete case histories, resolve queries and support issues faster.

 

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