Some key features of the ITAssist service include:

1. ITHelp; a dedicated formal helpdesk service available during standard business hours and outside hours by request or under agreement

2. ITSubmit; a monitored email address service for submitting support requests electronically

3. ITAccess; a secure remote access solution, without any technology investment, to your client or server desktop (via the internet and a web-browser) by our support consultant

4. the ITService suite; a group of 24 x 7 services that include mail scanning, SPAM filtering, server availability monitoring and alerts, as well as a series of service options that bring enterprise level technologies to your organisation without the enterprise level investment.